Refund policy

Returns window
Returns and exchanges are accepted within 30 days of delivery. Returns initiated within 14 days of delivery receive a full refund to the original payment method. Returns initiated 15–30 days after delivery receive store credit. After 30 days, we can’t offer a refund, store credit, or exchange.

Eligibility
To be eligible for a return or exchange, items must be unworn, unwashed, and have original tags attached, in the same condition you received them and in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Additional non-returnable items:
* Gift cards

There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment (or issued as store credit, per the returns window above).

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at hello@betrosimone.com.

Sale items
Final Sale items and styles discounted 20% or more are not eligible for return or exchange.

Exchanges
Exchanges are free. Size or color exchanges are available within 30 days of delivery, subject to availability, and we cover shipping both ways. Items must be unworn, unwashed, and have original tags attached. To start an exchange, email hello@betrosimone.com and we will send you a prepaid return label. If your item arrives damaged or defective, we will also exchange it free of charge. Please send exchanges to: 2419 East 28th Street, Vernon, CA, 90058, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Return shipping
To return your product, mail it to: 2419 East 28th Street, Vernon, CA, 90058, United States. For refunds, you are responsible for paying your own return shipping costs, unless the item arrived damaged or defective. Exchanges ship free both ways. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.