Returns and Refund Policy

At Betro Simone, we want you to feel confident with your purchase. Please review our return and refund policy below to ensure a smooth experience.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • Items must be unused, unworn, and in the same condition as received
  • Items must be returned in their original packaging
  • A receipt or proof of purchase is required

If more than 30 days have passed since your order was delivered, we are unable to offer a refund or exchange.

How to return an item

To initiate a return, please mail your item to the address below:

All American Atelier LLC

2526 E 56th St

Huntington Park, CA 90255

You are responsible for all return shipping costs.

Shipping fees are non-refundable.

For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.

Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved:

  • Your refund will be processed automatically
  • The credit will be applied to your original method of payment
  • Processing times may vary depending on your payment provider

Late or Missing Refunds

If you haven’t received your refund yet, please follow these steps:

  • Check your bank account again
  • Contact your credit card company – processing times may vary
  • Contact your bank for further confirmation

If you have completed all steps and still have not received your refund, please contact us at hello@betrosimone.com.

Sale Items

Only items purchased at regular price are eligible for refunds.
Sale items are final sale and cannot be refunded.

Exchanges

We only offer exchanges for items that are defective or damaged.

To request an exchange:

All American Atelier LLC
2526 E 56th St
Huntington Park, CA 90255

Exchanges are limited to the same item only.

Gifts

If an item was marked as a gift at checkout and shipped directly to you:

  • You will receive a gift credit equal to the value of the returned item
  • A gift certificate will be issued once the return is processed

If the item was not marked as a gift:

  • The refund will be issued to the original purchaser
  • The gift giver will be notified of the return

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: hello@betrosimone.com